Lakeside Health has put in full sanitation and safety protocols with guidelines from the Provincial Health Office and BCCDC.

Precautions

You will receive a health screening questionnaire by email 24 hours prior to your appointment to and at the start of your appointment.  Please have this completed prior to entering the clinic if possible.

In the last 10 days, if you have any new or worsening chronic symptoms, have travelled internationally or have been in contact with someone who has, or have had a confirmed or possible exposure to Covid-19 or its variants, please call and reschedule your appointment. You will not be charged any late cancellation fees for taking these health precautions.

If you have any questions regarding this, please refer to http://www.bccdc.ca or follow the steps at  https://bc.thrive.health/ to complete their self-assessment. You can also call 811 for further direction.

Appointments

An effective face mask is required in our clinic.  We have masks available at the front desk if you have forgotten yours, we appreciate it if you have one of your own.

To limit traffic in our waiting room, please arrive just on time, not early, for your appointments and have your intake forms and health screening questionnaire complete.

You can also check in using the Jane App (instructions are posted on the door) and wait outside or in your car until your appointment time if you are comfortable doing that. There is limited distanced seating inside if you are not.

Additional guests are not permitted at this time unless assistance is required.

After each treatment, rooms are stripped down and disinfected. Additional time is allotted between appointments for enhanced cleaning.

Pre-arranging a method of payment before your initial appointment will reduce exposure by reducing time spent in the waiting room. We can securely hold credit and credit/debit card information that allows us to process the payment and email your receipts. Alternatively, we also accept e-transfers to acuadmin@telus.net. Regular payment methods are available if the above options are not preferred.

Tele-Health appointments are also available if you are not able or comfortable coming into the clinic in person. These are available to book online or you can call the office to arrange an appointment.

Telehealth Sessions

We encourage you to book a Telehealth Session if you are not needing a full treatment.

The following practitioners are available for virtual consults, phone consults, or email consults:

Operational Plan

Our full COVID-19 Pandemic Operational Plan can be found here.  Lakeside Health Pandemic Operation Plan May 2020 (Web Copy).